FAQ Bot
Trains on your documentation and instantly answers customer questions via chat, deflecting up to 70% of tier-1 support volume.
What's Included
Features
About This Agent
Most support tickets ask the same 50 questions. FAQ Bot trains on your documentation, help centre, and past resolved tickets, then answers those questions instantly — 24 hours a day, in seconds, without involving a human agent.
The bot handles natural language — customers don't need to type exact keywords. It understands intent, pulls from the right section of your docs, and responds in plain, helpful language. When confidence is low or the question falls outside its knowledge, it hands off gracefully to a human agent with a summary of what was asked.
Every unanswered question is logged, clustered by topic, and surfaced in a weekly gaps report — so you can expand the knowledge base over time and drive deflection rates progressively higher.
One-time purchase. Use forever.
Instant download after purchase
Tags